Terms of Service
Last updated: 16 October 2026
About Zotsala
Zotsala is a community marketplace that helps connect local businesses with customers in Silverest and greater Lusaka, Zambia. We are not a party to any transaction between vendors and customers — we provide the listing and messaging platform only.
For vendors
- You are responsible for the accuracy of your business information
- You must fulfill orders and inquiries you receive through the platform
- You may not list illegal goods or services
- We reserve the right to remove businesses that violate these terms
For customers
- Always verify the vendor's contact details before paying
- Prefer mobile money or cash-on-delivery for first-time transactions
- Report suspicious listings via the admin team
- Reviews must be honest — false or malicious reviews will be removed
Liability
Zotsala is not responsible for the quality, safety, or legality of goods and services listed on the platform. Disputes between vendors and customers should be resolved directly. For serious issues, contact us at hello@zotsala.com.